Last Updated: 2027-01-18
1. Introduction
This Returns & Refunds Policy ("Policy") outlines the terms and conditions for returning products and obtaining refunds for purchases made from the website of New Life Laboratories Private Limited ("Company," "we," "us," "our") at www.newlifelaboratoriespvtltd.com.
Please read this Policy carefully before making a purchase. By placing an order on our Website, you agree to the terms outlined below.
2. Important Note on the Nature of Our Products
New Life Laboratories Private Limited is a manufacturer of homeopathic medicines. Due to the sensitive nature of medicinal products and to ensure the health and safety of our customers, we have a strict no-returns policy for products that have been opened, used, or tampered with.
3. Conditions for Return & Refund
We accept returns and issue refunds only under the following specific scenarios:
A. Damaged, Defective, or Incorrect Product Received:
If you receive a product that is physically damaged, has a broken seal, is defective, or is not the product you ordered, you are eligible for a return and full refund.
Required Action: You must notify us within 48 hours of receiving the delivery. Please contact us immediately at support@newlifelaboratoriespvtltd.com with your order number and clear photographs or a short video as evidence of the damage, defect, or incorrect item.
B. Shipping Address Related Issues:
If the order is undeliverable due to an error on our part (incorrect address processed by us) or if the package is returned to us by the courier company, we will issue a full refund, including shipping charges, upon receipt of the returned package.
4. Non-Returnable Items & Scenarios
Returns or refunds will NOT be provided under the following circumstances:
Change of Mind: We do not accept returns if you simply change your mind about a product.
Opened or Used Products: Any product with a broken seal, opened cap, or showing signs of use cannot be returned for hygiene and safety reasons.
No Longer Needed: If a product is no longer required by the customer.
Allergic Reactions or Ineffectiveness: As homeopathic medicines can produce different reactions in different individuals, we cannot accept returns based on a product's ineffectiveness or an allergic reaction. We strongly advise customers to consult a qualified homeopathic practitioner before use.
Products Damaged Due to Customer Misuse.
5. Return Process
Contact Customer Support: To initiate a return for an eligible reason (as per Section 3), you must contact our customer support team within the specified timeframe at support@newlifelaboratoriespvtltd.com with your Order Number and details of the issue.
Evidence Submission: Provide clear photographs or video evidence as requested.
Return Authorization: If your claim is approved, we will provide you with a Return Authorization Number and instructions for shipping the product back to us.
Ship the Product: The product must be returned in its original packaging, including any boxes, bottles, and leaflets. Do not open the product's primary seal.
Inspection: Once we receive the returned product, our quality team will inspect it to verify the claimed issue.
6. Refund Process
Timeline: After a successful inspection of the returned product, your refund will be processed within 5-7 business days.
Method: The refund will be credited to the original source of payment used during the transaction. For example, payments made via credit/debit card or UPI will be refunded to the same card/account.
Processing Time: Please note that while we process refunds quickly, it may take an additional 5-10 business days for the refund to reflect in your bank account, depending on your bank's processing time.
7. Order Cancellation
You may cancel your order anytime before it has been "Shipped" from our warehouse.
To cancel, please contact us at support@newlifelaboratoriespvtltd.com with your order number. If the order has not been shipped, a full refund will be processed immediately.
If the order has already been shipped, you will need to follow the return process upon receipt, as outlined above.
8. Contact Us
If you have any questions about this Returns & Refunds Policy, please contact us:
New Life Laboratories Private Limited
[Registered Office Address]:-Head office-16,Bal Vihar rd, Ghora Nakkas, Bhopal, Madhya Pradesh 462001
Email:-info@newlifelaboratoriespvtltd.com
Phone:-+91 9264274284