Last Updated: 2027-01-18
1. Introduction
Welcome to New Life Laboratories Private Limited ("Company," "we," "us," "our"). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your information when you visit our website www.newlifelaboratoriespvtltd.com (the "Website") and use our services.
By accessing or using our Website, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Website.
2. Information We Collect
We collect information to provide and improve our services, process your orders, and offer you a personalized experience.
A. Personal Information You Provide Voluntarily:
Identifiers: Name, email address, phone number, shipping and billing address.
Login Information: Password for your account.
Commercial Information: Records of products purchased, order history, and preferences.
Payment Information: Credit/debit card details, UPI IDs, or other payment gateway details. Note: We do not store sensitive payment card details on our servers. Transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
Communications: Contents of your communications with us, including customer support queries and feedback.
B. Sensitive Personal Data:
In the course of using our services, you may choose to provide information about your health, medical conditions, or ailments, either in your account profile, during consultations, or in communications with us. This is considered "Sensitive Personal Data" under Indian law. By providing this information, you explicitly consent to its collection and use for the specific purpose of providing you with relevant homeopathic products and services.
C. Information Collected Automatically:
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our Website, including the full URL clickstream to, through, and from our site, products you viewed or searched for, page response times, download errors, and page interaction information.
Cookies and Tracking Technologies: We use cookies and similar technologies to distinguish you from other users, remember your preferences, and understand which areas of our Website are most useful. You can control cookie settings through your browser.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Manage Your Account: To manage your registration as a user and provide you with access to the Website's functionalities.
To Communicate With You: To respond to your inquiries, provide customer support, and send you service-related messages (e.g., order updates).
For Personalized Services (with your consent): To recommend products, provide information on health topics, and offer personalized content based on your preferences and purchase history.
To Improve Our Website: To analyze website performance and user behavior to improve our website, products, marketing, and user experience.
For Security and Fraud Prevention: To protect our Website, users, and business from fraud, security threats, and other malicious activity.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (Under DPDPA)
We process your personal data based on the following legal grounds:
Consent: For specific purposes like marketing communications and using sensitive health data, we will seek your explicit consent, which you can withdraw at any time.
Legitimate Interests: To operate our business, provide our services, and improve your experience, provided your fundamental rights are not overridden.
Performance of a Contract: To fulfill our obligations under a contract with you (e.g., processing your order and delivering the products).
Legal Obligation: To comply with our legal and regulatory requirements.
5. How We Share Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:
Service Providers: We share your data with trusted third parties who provide essential services on our behalf, such as payment processing, order fulfillment, delivery, data analysis, email delivery, and hosting services. These parties are contractually bound to use your data only for providing services to us and to keep it confidential.
Legal Requirements: We may disclose your information if required to do so by law, a subpoena, or in response to a valid request by a governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
Protection of Rights: To investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or threats to public safety.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. We have a defined data retention policy and will securely delete or anonymize your data upon the expiry of the retention period.
7. Your Rights and Choices
Under the DPDPA and other applicable laws, you have the right to:
Access and Correction: Access the personal data we hold about you and request correction of inaccurate or incomplete data.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Deletion: Request the deletion of your personal data, subject to certain legal obligations we may have.
Grievance Redressal: You have the right to register a grievance with us or the relevant Data Protection Authority.
You can manage your communication preferences by updating your account settings or using the "unsubscribe" link in our marketing emails.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. International Data Transfers
Your data is primarily processed and stored within India. However, in some cases, we may use service providers or partners located outside India. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with this Policy and Indian law.
10. Children's Privacy
Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Policy from time to time. The "Last Updated" date at the top will indicate when changes were made. We will notify you of any material changes by posting the new Policy on the Website. Your continued use of the Website after such changes constitutes your acceptance of the new Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer at:
New Life Laboratories Private Limited
Attn: Grievance Officer
[Registered Office Address]:-Head office-16,Bal Vihar rd, Ghora Nakkas, Bhopal, Madhya Pradesh 462001
Email:-info@newlifelaboratoriespvtltd.com
Phone:-+91 9264274284
We will endeavor to resolve any grievances in a timely and efficient manner.