Last Updated: 2027-01-18
1. Introduction
This Shipping & Delivery Policy ("Policy") outlines the terms and processes related to the shipment and delivery of products ordered from the website of New Life Laboratories Private Limited ("Company," "we," "us," "our") at www.newlifelaboratoriespvtltd.com.
By placing an order on our Website, you agree to the terms of this Policy. Please read it carefully to understand your shipping options, associated costs, and delivery timelines.
2. Shipping Destinations
We currently ship and deliver products across India. We do not offer international shipping at this time.
3. Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after receiving the order and confirming the payment.
Orders placed after 12:00 PM IST or on weekends/holidays will be processed on the next business day.
Please note that order verification, quality checks, and packaging for our delicate homeopathic medicines may require this processing time to ensure you receive your products in perfect condition.
4. Shipping Methods, Timelines, and Costs
We partner with reputable courier services such as [Insert names of courier partners, e.g., Delhivery, Blue Dart, Ecom Express, etc.] to deliver your orders.
A. Standard Shipping:
Estimated Delivery Time: 5-7 business days after the order is shipped.
Charges: Calculated based on the weight of your order and the delivery pin code. The exact shipping cost will be displayed at the checkout before you finalize your payment.
B. Express Shipping:
Estimated Delivery Time: 2-4 business days after the order is shipped.
Charges: Higher than standard shipping, calculated at checkout. This option is available for most pin codes.
Please Note: The estimated delivery times are provided by our courier partners and are not guaranteed. Delivery may be impacted by unforeseen circumstances such as weather conditions, logistical delays, or force majeure events.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email containing your order details and a unique Tracking Number. You can use this number on our Website's "Track Your Order" page or the courier partner's website to monitor the real-time status of your shipment.
6. Delivery Address and Instructions
Please ensure your shipping address is complete and accurate, including the recipient's name, street name, landmark, city, state, and PIN code.
We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by you.
If you are unavailable at the time of delivery, the courier personnel will typically attempt a re-delivery or leave a notification. Please follow the instructions on the notification to collect your package from the local courier office.
7. Import Duties and Taxes
Since we currently only ship within India, all applicable taxes (like GST) are included in the product price. There are no additional import duties for domestic shipments.
8. Shipping Restrictions
As a responsible manufacturer of homeopathic medicines, we adhere to all regulations. We reserve the right to refuse shipping to any location where the delivery of our products may violate local laws or regulations.
9. Failed Deliveries & Lost Packages
Failed Delivery Attempts: If multiple delivery attempts fail due to reasons attributable to the customer (e.g., incorrect address, recipient not available), the order will be returned to us. In such a case, we will contact you to arrange a re-shipment, which may incur additional shipping charges.
Lost in Transit: If a shipment is lost by the courier company, we will initiate a trace process with the courier partner. Once the loss is confirmed, we will, at our discretion, either reship the product to you at no extra cost or provide a full refund.
10. Contact Us
If you have any questions about your order's shipping or delivery, please contact our customer support team:
New Life Laboratories Private Limited
[Registered Office Address]:-Head office-16,Bal Vihar rd, Ghora Nakkas, Bhopal, Madhya Pradesh 462001
Email:-info@newlifelaboratoriespvtltd.com
Phone:-+91 9264274284